Refund policy

fosstoy is dedicated to offering thoughtfully designed, high-quality dresses that combine style with everyday comfort. With flattering silhouettes, quality fabrics, and reliable craftsmanship, each piece is selected to help you look confident and feel your best. Our goal is to provide simple, elegant wardrobe essentials that fit naturally into your daily life.

Our Guarantee Makes It Quick and Easy

Nobody’s perfect, but we always strive to be. In the rare instance that we make a mistake, we want to ensure you have a worry-free after-sales experience.

If you receive an incorrect item, we will cover the return shipping costs. If the item you received is correct and the return is not due to an error on our part, you will be responsible for the return shipping costs.

Please contact us within 30 days of receiving your order so we can help resolve the issue. We cannot accept return requests for items more than 30 days after delivery. Please email OwenItzae6075@outlook.com to confirm the return address before sending an item back.

We do not offer exchanges. If you do not like an item you purchased, you may request a return in accordance with this policy and place a new order for the item you want.

Order Cancellation

If your order has already shipped:

You will receive a refund of the original amount paid, minus an $8 restocking fee. The restocking fee does not apply if the order was shipped incorrectly.

If your order has been produced but not yet shipped:

You will receive a refund of the original amount paid, minus an $8 restocking fee.

Disclaimers

Final Sale Period

All sales are final 30 days after the order is received.

Return Processing Time

We aim to process returns within 3 business days of receiving them at our warehouse. Processing may take longer during high-volume periods, especially around holidays.

Once we receive your returned item(s) and confirm they meet our return conditions, we aim to process your refund within 3 business days. Please allow an additional 1–3 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

If Your Return Seems Delayed

If tracking shows your return was delivered but it has not yet been processed, please contact us at OwenItzae6075@outlook.com.

Quality Inspection

The fosstoy team thoroughly inspects all items before shipment. If you receive an item with a manufacturing defect, please contact us as soon as possible and include photos of the issue.

Policy Changes

fosstoy reserves the right to update this policy at any time. Any changes will be published on this page.

Thank you for shopping with fosstoy. We value your satisfaction and are here to help with any concerns. If you have questions about cancellations or any of our other policies, please contact us at +1 7793768866 or email OwenItzae6075@outlook.com. We aim to reply within 24 hours, Monday through Friday.